SHIPPING
VGAM Biosciences Inc. fulfills the making of all orders placed on this website. Orders are processed within 72 hours from Monday to Friday (business days) excluding holidays. Upon placing your order, you will receive a confirmation email validating your order. Once your order is ready to ship, you will receive a second email confirming shipping details with tracking information, to follow your package.
The delivery times may vary from 2 to 12 days depending on the destination. These delays are approximate and are not guaranteed. If we experience unusual circumstances such as a high volume of orders, extreme weather conditions or a wave of COVID-19 infections, shipments may be delayed and you will be advised. Thank you for your understanding of these situations that are outside of our control.
After your order has been confirmed, the below delivery times can be expected:
Quebec (except Northern Quebec): 2 to 3 business days
Canadian Provinces: 3 to 10 business days
Northern Quebec and Canadian territories: 14 to 21 business days
United States: 7 to 10 business days International: 3 to 14 business days
SHIPPING FEES
Flat shipping rate applies to all orders for delivery in Canada or the US for one mailing address only.
For an order over 80 $CAN (after discounts and before taxes) in Canadian provinces except Northern Quebec or $100CAD (after discounts and before taxes) in the US, Northern Quebec and Canadian territories shipping is on us! For orders under 80 $CAN (after discounts and before taxes) or $100CAD (after discounts and before taxes) the below shipping fees apply:
Canadian Provinces (except Northern Quebec): flat shipping rate of 10 $CAN (before taxes)
United States, Northern Quebec and Canadian territories: flat shipping rate of 15 $CAD (before taxes)
International: Please contact us using the contact form (and select the subject “Question relating to your order” to know the shipping fees that apply. Express shipping, brokerage fees or shipping address modification fees are at the charge of the client.
WRONG DELIVERY ADDRESS OR MISSING INFORMATION
It is important to ensure that you complete the delivery address for your order, including the apartment number. Any order that requires address correction will be subject to an administrative charge of $ 20 CAD. This additional fee is charged to us by our postal service provider for any change or error of address.
DAMAGES
VGAM Biosciences Inc. is not liable for any products damaged or lost during shipping. If you received your order damaged, save all packaging materials and damaged goods. You will need to contact the shipment carrier to file a claim with them directly. Please contact us on our contact form and select the subject “Question relating to your order” and provide your order number.
RETURNS
Our ingredients and formulations are carefully chosen and designed to ensure positive results on the skin. Our team is easily reachable via the contact form to answer any questions or concerns you may have. If you have any allergies, please be sure to review the full ingredient list prior to placing an order.
Refunds are issued within 30 days of your purchase in the unlikely event you experienced a negative response to the product. A product evaluation form has to be completed before any refunds. Please contact us through the contact form by selecting the subject “Question relating to your order” and provide your order number.
Your refund will be credited to the original form of payment used for the original transaction. It will correspond to the price of the product paid, less a 10$ restocking fee and the shipping fees, plus taxes, if applicable. Please note that credit card refunds may take up to 30 business days for your bank to complete.
MISSING ITEMS
We apologize if one of your items was missing from your order. Rest assured that we will do our best to make this right. Please contact us within 7 days of receiving your order by using the contact form and selecting the subject “Question relating to your order” and providing your order number.
PARTNERS
Any VGAM products purchased from one of our authorized partners must be handled and discussed with them directly.
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