Skincare should be simple. Here's why:
What is the microbiome? The microbiota? And, why is it important to care for your microbes?
The human microbiome is made up of all the genes of bacteria, fungi, viruses and other microorganisms that inhabit our gut and digestive tract, our lungs, our genitals, our mouth and nose and parts of our skin. We call those cells our microbiota.
Your body is inhabited at least by as many non-human microbial cells as you have human cells (some say up to 10 times more!). Some are good, some are bad and some are just plain opportunistic. The important aspect is balance and harmony between all these cells.
We are familiar with the concept of pre and probiotics in food. Prebiotics such as oligosaccharides are ingredients that good microbes thrive on and grow on whereas probiotics are live bacteria that support a healthy microbiota.
Similar terminology is used in skin care. Skincare also uses postbiotics. Extracts or by-products of the fermentation of other microorganisms. They provide a cosy environment for our microbiota to grow.
You want a healthy skin microbiota, one that flourishes and is diverse? Microbes need to have company to thrive. A certain threshold needs to be attained, a critical mass. Enough of good bacteria so that they can fend off the bad ones but mostly a diversity of microbes so that they may live in balance and prevent opportunistic ones from taking over.
It is precisely that diversity that supports healthy skin functions, fends of acne bacteria, prevents UV damages and skin aging, and protects from irritations.
Are your products really natural?
Yes they are. From nature to nurture. These are products that we not only develop, but that we use on a daily basis. Our products are made from natural plant extracts, minerals, oils, pre-biotic and post-biotic ferments. They are made without harsh preservative, super allergen, perfume (that hide multiple tricky ingredients) and without toxic chemicals.
Is it normal that my product separates or spurts out air?
Some separation may occur in any product. This will not make the product less effective or bad, it is simply a natural process when different ingredients are part of a mixture.
The tonic serum holds minerals and proteins in suspension that readily precipitate. This is why you need to shake the bottle gently before each use.
The cleanser holds a lot of air which gets incorporated into the product during the normal manufacturing process. This is calculated during packaging. Once you open the tube, the air is push out before the cleanser.
Is it normal to experience itchiness or a warm sensation after applying the products?
Mild tingling or mild heat may be present during the first uses of the cream, it is normal. If after a week it hasn’t subsided, you should seize use for a week and retry.
Do you test on animals?
No. No animal testing other than family and friends. All of our products are vegan, 100% cruelty-free.
The philosophy behind VGAM is one of respect: Respect for our macro and micro environments, our planet and communities, our bodies and our microbiota and of course, our animal community.
Will the active microorganisms from the formula grow in a harmful way?
No. Probiotics are stabilized and suspended in a liquid without water that does not allow these microorganisms to grow. They will activate once the product is applied to your skin.
Prebiotics and postbiotics are not living organisms and as such cannot grow.
What is the shelf life of your products?
Our products have a stability of 2 years and a shelf life of 6 months once they are open. For maximum shelf life, keep products away from direct sunlight.
Where do you source your materials from?
We source the highest quality ingredients from suppliers located in Canada, whenever possible. We don’t compromise on quality, and if necessary, we also source from international markets for ingredients that we cannot find locally. All have sustainable and well-documented sources of supply.
Is the GO2 duo advisable for major skin problems?
When the skin is in a dysbiosis, it will help to restore the balance, but the duo is not specifically designed for severe skin problems. For severe acne eczema or psoriasis, please consult your dermatologist, the product could be used with medication.
For mild to moderate perturbations, like mild acne or irritations, the duo will work well. Use a bit more tonic serum for acne.
We are concurrently developing specific serums for specific skin problems, keep yourself informed on our social media to be the first to get them.
Is the cream safe to use around the eyes?
Although safe, the cream is not designed to be used on the sensitive area around the eyes. It is not recommended to put the product close to or directly in your eyes because it could lead to an irritation.
Are your products made in Canada?
Yes, all of our products are made in Canada and we use local ingredients when it is possible. Our headquarter is in the Quebec province.
Will you be adding more products?
Yes! We are working on new products. However, our products go through an extensive testing period and take time to develop. If you would like to be updated on when our new products come out, please sign up to our newsletter at the bottom of this page. If you would be willing to test products in development, let us know too!
Where can I buy your products?
You can purchase products directly from our website. For the moment we’re not selling with retailers. We want to ensure an exceptional service and provide the experience that you deserve by being a member of our Authentic tribe.
We do not sell on Amazon, Alibaba or in China
Is the retail and shipping packaging respectful to the environment?
One of our values is respect for our planet and the environment. We seek to reduce our ecological footprint while producing exceptional products.
We chose aluminium tubes because aluminium can be reprocessed and reformed endlessly without losing any of its quality. Our bottles are made of reusable and recyclable glass. We also use compostable materials and natural fabrics for the packaging. We have eliminated retail boxes.
Currently, the only plastic we can’t prevent comes from our caps, which can be recycled. We are still looking for alternative solutions!
What is your return policy?
Your satisfaction is our top priority and we will do all that we can to ensure your happiness with every purchase. Due to the nature of our products, we cannot accept returns. We will offer a replacement or a shop credit in certain circumstances. For more information about our return policy please click here.
Damage and interest: If you receive a damaged product, contact us on our contact form and select the subject “Question relating to your order” and provide your order number. VGAM Biosciences Inc. is not liable for any products damaged or lost during shipping without any delivery confirmation.
How soon can I expect my order?
We typically need 2 business days to ship. After that, it depends on the destination. Most customers should receive their order within 7 business days of purchase.
However, there are times when we need more time to ship, as we are still a small team. If we have a sales spike (for example, around the holiday season), order processing times may increase to 10-14 business days.
Thank you for your patience. As we continue to grow, we will be able to offer faster shipping times. That’s definitely something we’re working towards.
How can I get in touch with you?
We would love to hear from you!
For any general inquiries about our products please write to us through our contact form by selecting the appropriate topic in the drop down menu.
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